Hidden fees discovered from Rights Practice, Practice

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Rights Practice, Practice. Can someone please provide an update?

Dear valued customer, Thank you for bringing this matter to our attention. We at Rights Practice, Practice take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our subscription box and have initiated an internal investigation (Reference: REF-CFCFC30E). One of our specialists from our Executive Customer Care will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, James White Customer Experience Specialist Rights Practice, Practice Customer Relations