WareCloud failed to honor their commitment

I'm adding this comment to provide additional information. The specialty food item from WareCloud not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for bringing this matter to our attention. We at WareCloud take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our meal kit and have initiated an internal investigation (Reference: REF-8A701B17). One of our specialists from our Quality Assurance will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Elizabeth Thomas Client Experience Manager WareCloud Customer Relations

ComplaintNest Administrator Alert: We have noticed that WareCloud has not yet responded to your complaint about their extended warranty. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team