False promises made by Study Institute of Success LLC representative

I'm adding this comment to provide additional information. The handbag from Study Institute of Success LLC not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear customer, On behalf of Study Institute of Success LLC, I would like to personally apologize for the inconvenience you've experienced with our customization service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate personalized solution to address this situation. Additionally, we have documented this case (Reference: REF-8BE904AD) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, John Martinez Senior Support Specialist Study Institute of Success LLC

ComplaintNest Administrator Update: We have received confirmation from Study Institute of Success LLC that they are actively working to resolve your complaint. Their representative, Patricia Garcia, has committed to contacting you within 9 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team