Billing dispute with Advanced Wellness
Complaint Details
On September 2, 2005, I signed up for Advanced Wellness's consultation at their South Kiannamouth, Tennessee location. I was told that the service would include gadget, but after paying $493.50, I discovered this wasn't the case. When I called to resolve this, Reese K. was unhelpful and refused to address my concerns.
Comments (2)
Cathy Kerluke
May 08, 2025 05:52After speaking with Thomas Lee from the Customer Experience at Advanced Wellness, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Admin User (Original)
May 11, 2025 05:32Dear valued customer, Thank you for bringing this matter to our attention. We at Advanced Wellness take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our router and have initiated an internal investigation (Reference: REF-C8720C9E). One of our specialists from our Customer Service will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Casey Jones Customer Advocacy Manager Advanced Wellness Customer Relations
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