Academic Thinkers of Academy Puebla LLC provided defective product

I've received an email from John White at Academic Thinkers of Academy Puebla LLC offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The fitness tracker was clearly defective from the start.

Dear valued customer, Thank you for bringing this matter to our attention. We at Academic Thinkers of Academy Puebla LLC take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our dress shirt and have initiated an internal investigation (Reference: REF-DEF14E85). One of our specialists from our Executive Customer Care will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Quinn Williams Customer Service Director Academic Thinkers of Academy Puebla LLC Customer Relations

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Academic Thinkers of Academy Puebla LLC's jeans and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Academic Thinkers of Academy Puebla LLC and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team