WebBot Technologies tech support failed to resolve issue

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about WebBot Technologies. Can someone please provide an update?

Dear valued customer, Thank you for bringing your concerns about our subscription box to our attention. We at WebBot Technologies are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 14, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective subscription box 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary subscription box accessory kit valued at $252.69 Please contact our dedicated resolution team at support@WebBot Technologies.com with your preferred delivery date and time, referencing case number REF-D185C5ED. We truly value your business and appreciate the opportunity to make this right. Best regards, Hayden Hernandez Customer Success Director WebBot Technologies

ComplaintNest Administrator Note: We have reviewed this complaint against WebBot Technologies and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the specialty food item. ComplaintNest Support Team