Billing dispute with Advocate Associates, Associates

Just wanted to follow up on my complaint regarding Advocate Associates, Associates. I haven't heard anything back yet, and the grocery order I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing this matter to our attention. We at Advocate Associates, Associates take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our subscription box and have initiated an internal investigation (Reference: REF-62854D0E). One of our specialists from our Executive Customer Care will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Riley Wilson Customer Satisfaction Coordinator Advocate Associates, Associates Customer Relations

ComplaintNest Administrator Update: We have received confirmation from Advocate Associates, Associates that they are actively working to resolve your complaint. Their representative, Susan Lee, has committed to contacting you within 12 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team