Hidden fees discovered from Housing of Golden

After speaking with Taylor Moore from the Client Relations at Housing of Golden, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear customer, I am reaching out regarding your recent complaint about our customization service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Client Support Executive at Housing of Golden, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $79.56 to your original payment method 2. Added a $79.56 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-00BD1309 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Jessica Wilson Client Support Executive Housing of Golden