Overcharged by Total Professionals for service

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Total Professionals has been much more responsive, though we still haven't reached a satisfactory resolution regarding their training session.

Dear valued customer, Thank you for bringing your concerns about our television to our attention. We at Total Professionals are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 30, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective television 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary television accessory kit valued at $96.77 Please contact our dedicated resolution team at support@Total Professionals.com with your preferred delivery date and time, referencing case number REF-3D2C3EC9. We truly value your business and appreciate the opportunity to make this right. Best regards, Michael Williams Product Support Director Total Professionals