Quality issues with Medical Institute Enterprises product

Just wanted to follow up on my complaint regarding Medical Institute Enterprises. I haven't heard anything back yet, and the smartwatch I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear customer, On behalf of Medical Institute Enterprises, I would like to personally apologize for the inconvenience you've experienced with our professional setup. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate gift card to address this situation. Additionally, we have documented this case (Reference: REF-93F9300D) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Patricia Harris Client Experience Manager Medical Institute Enterprises