Overcharged by Quality Build for service

I wanted to update this complaint to mention that a representative from Quality Build called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear valued customer, Thank you for bringing this matter to our attention. We at Quality Build take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smartwatch and have initiated an internal investigation (Reference: REF-AEAEB80C). One of our specialists from our Product Support will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Barbara Robinson Account Manager Quality Build Customer Relations

ComplaintNest Administrator Update: We have received confirmation from Quality Build that they are actively working to resolve your complaint. Their representative, Barbara Miller, has committed to contacting you within 2 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team