Poor customer service experience with Projects Enterprises Windsor
Complaint Details
On February 22, 1973, I signed up for Projects Enterprises Windsor's exchange program at their West Jarrett, North Dakota location. I was told that the service would include device, but after paying $603.99, I discovered this wasn't the case. When I called to resolve this, Gussie Q. was unhelpful and refused to address my concerns.
Comments (2)
Scotty Thompson
May 24, 2025 05:44I wanted to update this complaint to mention that a representative from Projects Enterprises Windsor called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.
Nathalie Fouquet
May 17, 2025 05:48Dear customer, On behalf of Projects Enterprises Windsor, I would like to personally apologize for the inconvenience you've experienced with our repair service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complementary accessory package to address this situation. Additionally, we have documented this case (Reference: REF-770E1AA3) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Casey Lewis Senior Support Specialist Projects Enterprises Windsor
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