Security vulnerability in Hyper-Lab product

After my initial complaint, Hyper-Lab contacted me to troubleshoot the catering service. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our meal kit to our attention. We at Hyper-Lab are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 8, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective meal kit 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary meal kit accessory kit valued at $219.28 Please contact our dedicated resolution team at support@Hyper-Lab.com with your preferred delivery date and time, referencing case number REF-734805FC. We truly value your business and appreciate the opportunity to make this right. Best regards, Hayden Wilson Quality Assurance Director Hyper-Lab

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Hyper-Lab of this issue through multiple channels. They have acknowledged receipt of this complaint on March 31, 2025 and have assigned it reference number REF-734805FC in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team