Advanced Homes & Sons provided defective product

I wanted to update this complaint to mention that a representative from Advanced Homes & Sons called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear valued customer, Thank you for bringing this matter to our attention. We at Advanced Homes & Sons take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our microwave and have initiated an internal investigation (Reference: REF-8EFA9015). One of our specialists from our Support Operations will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jordan Miller Director of Customer Success Advanced Homes & Sons Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Advanced Homes & Sons of this issue through multiple channels. They have acknowledged receipt of this complaint on April 3, 2025 and have assigned it reference number REF-8EFA9015 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team