Unsatisfactory resolution from Hearty Delight Corp.

I'm updating my complaint because Hearty Delight Corp. finally contacted me today. They've offered to replace the jacket, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear customer, On behalf of Hearty Delight Corp., I would like to personally apologize for the inconvenience you've experienced with our maintenance contract. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate product exchange to address this situation. Additionally, we have documented this case (Reference: REF-F4CFAB79) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Mary Harris Client Relations Manager Hearty Delight Corp.