Billing dispute with Select Shop Munich International

I want to acknowledge that Select Shop Munich International has attempted to resolve this issue. However, the solution they're offering (a $234.83 store credit) isn't adequate considering I paid $234.83 for a handbag that never worked properly.

Dear valued customer, Thank you for your complaint regarding the sweater you purchased on May 5, 2025. At Select Shop Munich International, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $28.53 2. A replacement sweater with an extended warranty 3. A store credit of $28.53 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-3B87A374. We value your business and hope to restore your confidence in our company. Best regards, Richard Brown Customer Service Manager Select Shop Munich International

ComplaintNest Administrator Alert: We have noticed that Select Shop Munich International has not yet responded to your complaint about their priority service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team