Quality issues with Select Shop Munich International product

It's now been 3 days since my initial complaint, and Select Shop Munich International still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their personal shopping service.

Dear customer, On behalf of Select Shop Munich International, I would like to personally apologize for the inconvenience you've experienced with our subscription plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate full refund to address this situation. Additionally, we have documented this case (Reference: REF-F9BECB4F) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jennifer Wilson Account Manager Select Shop Munich International