Software glitches with Ultra-Tech product

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Ultra-Tech. Can someone please provide an update?

Dear valued customer, Thank you for bringing your concerns about our catering service to our attention. We at Ultra-Tech are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 23, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective catering service 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary catering service accessory kit valued at $110.21 Please contact our dedicated resolution team at support@Ultra-Tech.com with your preferred delivery date and time, referencing case number REF-872FB3FB. We truly value your business and appreciate the opportunity to make this right. Best regards, Taylor Lewis Service Excellence Director Ultra-Tech