Poor customer service experience with Genius Minds Ltd.

I'm updating my complaint because Genius Minds Ltd. finally contacted me today. They've offered to replace the t-shirt, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for your complaint regarding the t-shirt you purchased on May 9, 2025. At Genius Minds Ltd., customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $126.45 2. A replacement t-shirt with an extended warranty 3. A store credit of $126.45 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-43E0F65F. We value your business and hope to restore your confidence in our company. Best regards, Susan Lewis Customer Success Manager Genius Minds Ltd.