CloudData provided defective product

Thank you for your response, but I'm still not satisfied with the resolution offered. The $81.35 refund only covers part of what I paid for the priority service, and I've had to spend additional money to fix the issues caused.

Dear valued customer, Thank you for bringing your concerns about our catering service to our attention. We at CloudData are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 3, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective catering service 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary catering service accessory kit valued at $120.56 Please contact our dedicated resolution team at support@CloudData.com with your preferred delivery date and time, referencing case number REF-2950B6AF. We truly value your business and appreciate the opportunity to make this right. Best regards, Casey Martinez Customer Retention Director CloudData