Billing dispute with Genius Learning

I want to acknowledge that Genius Learning has attempted to resolve this issue. However, the solution they're offering (a $59.20 store credit) isn't adequate considering I paid $59.20 for a t-shirt that never worked properly.

Dear valued customer, Thank you for bringing your concerns about our handbag to our attention. We at Genius Learning are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 10, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective handbag 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary handbag accessory kit valued at $20.74 Please contact our dedicated resolution team at support@Genius Learning.com with your preferred delivery date and time, referencing case number REF-B16D6877. We truly value your business and appreciate the opportunity to make this right. Best regards, David King Client Satisfaction Director Genius Learning

ComplaintNest Administrator Note: We have reviewed this complaint against Genius Learning and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the winter coat. ComplaintNest Support Team