Frustrated with FusionChip LLC's lack of response
Complaint Details
On February 12, 1986, I signed up for FusionChip LLC's delivery service at their New Dawsonfort, Maine location. I was told that the service would include solution, but after paying $485.62, I discovered this wasn't the case. When I called to resolve this, Patricia H. was unhelpful and refused to address my concerns.
Comments (2)
Francesca Wunsch
May 01, 2025 06:02After my initial complaint, FusionChip LLC contacted me to troubleshoot the catering service. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Zachery Kerluke
May 17, 2025 05:19Dear valued customer, Thank you for your complaint regarding the meal kit you purchased on April 13, 2025. At FusionChip LLC, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $203.27 2. A replacement meal kit with an extended warranty 3. A store credit of $203.27 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-E1F5448F. We value your business and hope to restore your confidence in our company. Best regards, William White Service Excellence Manager FusionChip LLC
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