Delayed delivery from BotSecure

I wanted to update this complaint to mention that a representative from BotSecure called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear customer, On behalf of BotSecure, I would like to personally apologize for the inconvenience you've experienced with our subscription plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-B4E996F7) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jessica Clark Senior Support Specialist BotSecure

ComplaintNest Administrator Update: We have received confirmation from BotSecure that they are actively working to resolve your complaint. Their representative, Rowan Davis, has committed to contacting you within 11 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team