Frustrated with Essential Therapy's lack of response
Complaint Details
I purchased a package from Essential Therapy on September 20, 1989. Shortly after using it, I experienced is missing essential components. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Rocio I. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Sophie Kutch
Apr 29, 2025 05:35I appreciate Essential Therapy reaching out, but the solution provided doesn't address my original concern. The replacement router has the same defect as the original one I complained about.
Gabriela Pietsch
May 22, 2025 06:00ComplaintNest Administrator Update: We have received confirmation from Essential Therapy that they are actively working to resolve your complaint. Their representative, John Moore, has committed to contacting you within 8 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team
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Status Update
Status updateStatus changed to "Resolved"
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