Warranty claim denied by Defender Advocate Advocates

An update to my situation: I've now spoken with three different representatives from Defender Advocate Advocates, and each has given me conflicting information about how to resolve the issue with my meal kit. This is extremely frustrating.

Dear valued customer, Thank you for bringing your concerns about our catering service to our attention. We at Defender Advocate Advocates are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 29, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective catering service 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary catering service accessory kit valued at $193.71 Please contact our dedicated resolution team at support@Defender Advocate Advocates.com with your preferred delivery date and time, referencing case number REF-7FB56A46. We truly value your business and appreciate the opportunity to make this right. Best regards, Casey Thompson Technical Support Director Defender Advocate Advocates

ComplaintNest Administrator Note: We have reviewed this complaint against Defender Advocate Advocates and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the prepared meal. ComplaintNest Support Team