Poor customer service experience with Counsel Counsel, Counsel

Just wanted to follow up on my complaint regarding Counsel Counsel, Counsel. I haven't heard anything back yet, and the specialty food item I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing your concerns about our meal delivery to our attention. We at Counsel Counsel, Counsel are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 9, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective meal delivery 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary meal delivery accessory kit valued at $115.94 Please contact our dedicated resolution team at support@Counsel Counsel, Counsel.com with your preferred delivery date and time, referencing case number REF-0DA44AF3. We truly value your business and appreciate the opportunity to make this right. Best regards, Alex Davis Customer Retention Director Counsel Counsel, Counsel

ComplaintNest Administrator Update: We have received confirmation from Counsel Counsel, Counsel that they are actively working to resolve your complaint. Their representative, Quinn Allen, has committed to contacting you within 14 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team