Family Vitality refused to address issue
Complaint Details
On October 4, 2022, I signed up for Family Vitality's repair service at their Port Carter, Colorado location. I was told that the service would include plan, but after paying $717.65, I discovered this wasn't the case. When I called to resolve this, Lea X. was unhelpful and refused to address my concerns.
Comments (2)
Jakob Jerde
May 26, 2025 05:39I appreciate Family Vitality reaching out, but the solution provided doesn't address my original concern. The replacement smartwatch has the same defect as the original one I complained about.
Claudine Navarro
May 21, 2025 06:09ComplaintNest Administrator Alert: We have noticed that Family Vitality has not yet responded to your complaint about their professional setup. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team
Complaint Status
SubmittedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
2 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Similar Complaints
Delayed delivery from Diagnostic Services Holdings
Appointment scheduling issues with The Prime Vitality Specialists
Advanced Specialists refused to address issue