Refund refused by Consulting Offices Ltd.

An update to my situation: I've now spoken with three different representatives from Consulting Offices Ltd., and each has given me conflicting information about how to resolve the issue with my prepared meal. This is extremely frustrating.

Dear valued customer, Thank you for bringing your concerns about our grocery order to our attention. We at Consulting Offices Ltd. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 30, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective grocery order 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary grocery order accessory kit valued at $181.51 Please contact our dedicated resolution team at support@Consulting Offices Ltd..com with your preferred delivery date and time, referencing case number REF-BBE2977A. We truly value your business and appreciate the opportunity to make this right. Best regards, Richard King Quality Assurance Director Consulting Offices Ltd.