Frustrated with Scholars of Advancement's lack of response

I want to acknowledge that Scholars of Advancement has attempted to resolve this issue. However, the solution they're offering (a $384.54 store credit) isn't adequate considering I paid $384.54 for a jacket that never worked properly.

Dear valued customer, Thank you for bringing your concerns about our formal shoes to our attention. We at Scholars of Advancement are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 14, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective formal shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary formal shoes accessory kit valued at $466.96 Please contact our dedicated resolution team at support@Scholars of Advancement.com with your preferred delivery date and time, referencing case number REF-AEF26BBC. We truly value your business and appreciate the opportunity to make this right. Best regards, Linda Martinez Customer Retention Director Scholars of Advancement