Scholars of Advancement refused to address issue

An update to my situation: I've now spoken with three different representatives from Scholars of Advancement, and each has given me conflicting information about how to resolve the issue with my jacket. This is extremely frustrating.

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Scholars of Advancement's winter coat and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Scholars of Advancement and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team