Quality issues with Learning Excellence Training Johor Bahru product

I'm adding this comment to provide additional information. The jacket from Learning Excellence Training Johor Bahru not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for your complaint regarding the winter coat you purchased on March 28, 2025. At Learning Excellence Training Johor Bahru, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $345.33 2. A replacement winter coat with an extended warranty 3. A store credit of $345.33 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-9596FEF7. We value your business and hope to restore your confidence in our company. Best regards, Jennifer Hall Resolution Center Manager Learning Excellence Training Johor Bahru