False promises made by Residence & Ventures Catania representative

I'm updating my complaint because Residence & Ventures Catania finally contacted me today. They've offered to replace the kitchen knife set, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for your complaint regarding the kitchen knife set you purchased on April 8, 2025. At Residence & Ventures Catania, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $425.90 2. A replacement kitchen knife set with an extended warranty 3. A store credit of $425.90 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-70FA3E3A. We value your business and hope to restore your confidence in our company. Best regards, Robert Thompson Service Excellence Manager Residence & Ventures Catania