Residence & Ventures Catania refused to address issue
Complaint Details
I purchased a appliance from Residence & Ventures Catania on October 17, 1997. Shortly after using it, I experienced is missing essential components. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Reynold G. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Javier Turner
May 07, 2025 05:20Just wanted to follow up on my complaint regarding Residence & Ventures Catania. I haven't heard anything back yet, and the air purifier I purchased is still not working correctly. Any assistance would be greatly appreciated.
Silvio Galli
May 15, 2025 05:19Dear customer, On behalf of Residence & Ventures Catania, I would like to personally apologize for the inconvenience you've experienced with our loyalty program. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate store credit to address this situation. Additionally, we have documented this case (Reference: REF-7992308D) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Karen Hernandez Senior Support Specialist Residence & Ventures Catania
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