System crash after Hyper Soft Corp. product update

Just wanted to follow up on my complaint regarding Hyper Soft Corp.. I haven't heard anything back yet, and the catering service I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing your concerns about our specialty coffee to our attention. We at Hyper Soft Corp. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 14, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective specialty coffee 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary specialty coffee accessory kit valued at $293.65 Please contact our dedicated resolution team at support@Hyper Soft Corp..com with your preferred delivery date and time, referencing case number REF-4D419D5B. We truly value your business and appreciate the opportunity to make this right. Best regards, Hayden Robinson Customer Experience Director Hyper Soft Corp.