Misleading advertising by Hyper Soft Corp.

After speaking with Richard Wilson from the Client Relations at Hyper Soft Corp., I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing your concerns about our prepared meal to our attention. We at Hyper Soft Corp. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 11, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective prepared meal 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary prepared meal accessory kit valued at $222.79 Please contact our dedicated resolution team at support@Hyper Soft Corp..com with your preferred delivery date and time, referencing case number REF-D3F010D6. We truly value your business and appreciate the opportunity to make this right. Best regards, Charles Lewis Service Excellence Director Hyper Soft Corp.