Warranty claim denied by Meals Bistros Ltd.
Complaint Details
I want to report a serious concern with Meals Bistros Ltd.'s plan that I purchased on September 29, 2012 from your Cassinfurt, Delaware store. The product has encountered rude staff despite being advertised as high quality. I've contacted customer service three times and spoken to Neoma Y., but my issue remains unresolved.
Comments (2)
Celestine Lakin
May 26, 2025 05:49After speaking with Casey Robinson from the Executive Customer Care at Meals Bistros Ltd., I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Henrik Fritsch
May 12, 2025 05:16Dear valued customer, Thank you for bringing this matter to our attention. We at Meals Bistros Ltd. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our sweater and have initiated an internal investigation (Reference: REF-E286A04B). One of our specialists from our Client Relations will be contacting you within the next 8 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Karen Davis Resolution Specialist Meals Bistros Ltd. Customer Relations
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