Overcharged by Haus Center Nonthaburi Enterprises for service

I've received an email from Linda Garcia at Haus Center Nonthaburi Enterprises offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The t-shirt was clearly defective from the start.

Dear customer, I am reaching out regarding your recent complaint about our professional setup. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Client Relations Manager at Haus Center Nonthaburi Enterprises, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $427.35 to your original payment method 2. Added a $427.35 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-51E2038E for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Jordan Martinez Client Relations Manager Haus Center Nonthaburi Enterprises