Poor customer service experience with Quality Properties & Sons Group

Just wanted to follow up on my complaint regarding Quality Properties & Sons Group. I haven't heard anything back yet, and the smart thermostat I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing this matter to our attention. We at Quality Properties & Sons Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our air purifier and have initiated an internal investigation (Reference: REF-042AEC9E). One of our specialists from our Consumer Affairs will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Avery King Director of Customer Success Quality Properties & Sons Group Customer Relations

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Quality Properties & Sons Group's microwave and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Quality Properties & Sons Group and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team