False promises made by Quality Properties & Sons Group representative

An update to my situation: I've now spoken with three different representatives from Quality Properties & Sons Group, and each has given me conflicting information about how to resolve the issue with my cookware set. This is extremely frustrating.

Dear customer, On behalf of Quality Properties & Sons Group, I would like to personally apologize for the inconvenience you've experienced with our expedited shipping. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate full refund to address this situation. Additionally, we have documented this case (Reference: REF-2D8FE42D) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Alex King Customer Satisfaction Coordinator Quality Properties & Sons Group

ComplaintNest Administrator Alert: We have noticed that Quality Properties & Sons Group has not yet responded to your complaint about their repair service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team