Unresolved issue with Advocate & Firm Chelyabinsk product

It's now been 2 days since my initial complaint, and Advocate & Firm Chelyabinsk still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their expedited shipping.

Dear valued customer, Thank you for bringing this matter to our attention. We at Advocate & Firm Chelyabinsk take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our meal kit and have initiated an internal investigation (Reference: REF-D71D9E49). One of our specialists from our Executive Customer Care will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Peyton Walker Director of Customer Success Advocate & Firm Chelyabinsk Customer Relations