Warranty claim denied by Smart Skills

After speaking with Thomas Wilson from the Customer Experience at Smart Skills, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for your complaint regarding the handbag you purchased on April 14, 2025. At Smart Skills, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $15.73 2. A replacement handbag with an extended warranty 3. A store credit of $15.73 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-B34E2442. We value your business and hope to restore your confidence in our company. Best regards, Elizabeth Garcia Support Operations Manager Smart Skills

ComplaintNest Administrator Update: We have received confirmation from Smart Skills that they are actively working to resolve your complaint. Their representative, Jessica Lee, has committed to contacting you within 11 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team