Quality issues with Luxury Space Associates Group product
Complaint Details
On October 18, 2005, I signed up for Luxury Space Associates Group's return process at their East Dovietown, Colorado location. I was told that the service would include item, but after paying $46.37, I discovered this wasn't the case. When I called to resolve this, Mauricio V. was unhelpful and refused to address my concerns.
Comments (2)
Phoebe Gislason
May 16, 2025 05:53Thank you for your response, but I'm still not satisfied with the resolution offered. The $321.67 refund only covers part of what I paid for the design service, and I've had to spend additional money to fix the issues caused.
Zachery Kerluke
May 11, 2025 05:18Dear valued customer, Thank you for your complaint regarding the blender you purchased on May 6, 2025. At Luxury Space Associates Group, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $379.35 2. A replacement blender with an extended warranty 3. A store credit of $379.35 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-8D373A5F. We value your business and hope to restore your confidence in our company. Best regards, James Jones Client Satisfaction Manager Luxury Space Associates Group
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