False promises made by EasyTrend representative

I've received an email from Richard Hernandez at EasyTrend offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The winter coat was clearly defective from the start.

Dear customer, I am reaching out regarding your recent complaint about our design service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Service Director at EasyTrend, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $316.51 to your original payment method 2. Added a $316.51 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-2E8CE853 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Barbara Miller Customer Service Director EasyTrend

ComplaintNest Administrator Update: We have received confirmation from EasyTrend that they are actively working to resolve your complaint. Their representative, Riley Williams, has committed to contacting you within 8 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team