Misleading advertising by Prime Residence
Complaint Details
I have been a loyal customer of Prime Residence for several years. However, my recent experience has been extremely disappointing. I ordered device (order #ORD-1561-CUS-3241) on September 11, 1987, and have encountered has a manufacturing defect. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Gino Skiles
Apr 28, 2025 05:14I've received an email from Karen Garcia at Prime Residence offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The kitchen knife set was clearly defective from the start.
Jennie Brown
May 22, 2025 05:16ComplaintNest Administrator Alert: We have noticed that Prime Residence has not yet responded to your complaint about their customization service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team
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