Hidden fees discovered from Prime Residence

After speaking with Quinn Hall from the Client Satisfaction at Prime Residence, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear customer, On behalf of Prime Residence, I would like to personally apologize for the inconvenience you've experienced with our technical support package. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate free additional service to address this situation. Additionally, we have documented this case (Reference: REF-17463EC4) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Thomas Rodriguez Client Experience Manager Prime Residence

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Prime Residence's coffee maker and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Prime Residence and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team