Refund refused by Logic Networks

I appreciate Logic Networks reaching out, but the solution provided doesn't address my original concern. The replacement grocery order has the same defect as the original one I complained about.

Dear customer, On behalf of Logic Networks, I would like to personally apologize for the inconvenience you've experienced with our personal shopping service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-76EDF3AE) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Riley Jackson Resolution Specialist Logic Networks