Gastro & Group Las Palmas failed to honor their commitment

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Gastro & Group Las Palmas. Can someone please provide an update?

Dear valued customer, Thank you for bringing your concerns about our athletic shoes to our attention. We at Gastro & Group Las Palmas are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 21, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective athletic shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary athletic shoes accessory kit valued at $405.69 Please contact our dedicated resolution team at support@Gastro & Group Las Palmas.com with your preferred delivery date and time, referencing case number REF-11997AAB. We truly value your business and appreciate the opportunity to make this right. Best regards, Sarah Davis Quality Assurance Director Gastro & Group Las Palmas

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Gastro & Group Las Palmas's fitness tracker and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Gastro & Group Las Palmas and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team