Hidden fees discovered from Gastro & Group Las Palmas

After speaking with David Jones from the Client Relations at Gastro & Group Las Palmas, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing this matter to our attention. We at Gastro & Group Las Palmas take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jeans and have initiated an internal investigation (Reference: REF-967162A0). One of our specialists from our Consumer Affairs will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Taylor Wilson Senior Support Specialist Gastro & Group Las Palmas Customer Relations

ComplaintNest Administrator Update: We have received confirmation from Gastro & Group Las Palmas that they are actively working to resolve your complaint. Their representative, Riley Taylor, has committed to contacting you within 8 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team