Quality issues with Gastro & Group Las Palmas product

I want to acknowledge that Gastro & Group Las Palmas has attempted to resolve this issue. However, the solution they're offering (a $310.43 store credit) isn't adequate considering I paid $310.43 for a jacket that never worked properly.

Dear customer, On behalf of Gastro & Group Las Palmas, I would like to personally apologize for the inconvenience you've experienced with our upgrade plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate product exchange to address this situation. Additionally, we have documented this case (Reference: REF-5113FBBF) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jennifer Johnson Brand Representative Gastro & Group Las Palmas

ComplaintNest Administrator Note: We have reviewed this complaint against Gastro & Group Las Palmas and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the athletic shoes. ComplaintNest Support Team