Misleading advertising by The Advanced Therapy Solutions Enterprises

I'm updating my complaint because The Advanced Therapy Solutions Enterprises finally contacted me today. They've offered to replace the router, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our wireless speaker to our attention. We at The Advanced Therapy Solutions Enterprises are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 13, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective wireless speaker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary wireless speaker accessory kit valued at $336.68 Please contact our dedicated resolution team at support@The Advanced Therapy Solutions Enterprises.com with your preferred delivery date and time, referencing case number REF-BB9CAF96. We truly value your business and appreciate the opportunity to make this right. Best regards, Rowan Wilson Support Operations Director The Advanced Therapy Solutions Enterprises

ComplaintNest Administrator Alert: We have noticed that The Advanced Therapy Solutions Enterprises has not yet responded to your complaint about their maintenance contract. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team